IT SUPPORT

TOP NOTCH SLA SUPPORT

We don’t run your everyday IT company, we specialize in service level support so we can give maximum focus and quality support to our clients IT needs.

Peace of mind

Our clients IT systems are monitored around the clock and any issues that come up are responded to quickly. Worry less about your IT and focus more on your business.

SUPPORT YOU CAN COUNT ON

We don’t have a 1st, 2nd or 3rd line support teams, instead we have one team that are all experts. No matter how complex your issue is, our engineer team will have it resolved in no time.

OUR SUPPORT PLANS

CHOOSE FROM SIMPLE COVER TO UNLIMITED SUPPORT

Core Support
^£10_{/ Device}
- 4 hour SLA response
- Proactive Monitoring
- Anti-Virus Monitoring
- Patch Monitoring
- Backup Monitoring
- Remote Device Management (Optional)
- Service Desk (Optional)
- Remote Support (Optional)
- Onsite Support (Optional)
- 3rd Party Support (Optional)
CONTACT
Core+ Support
Featured
^£20_{/ Device}
- 1 hour SLA response
- Proactive Monitoring
- Anti-Virus Management
- Patch Management
- Backup and Restores Management
- Remote Device Management
- Service Desk
- Remote Support
- Onsite Support (Optional)
- 3rd Party Support (Optional)
CONTACT
Premium Support
^£40_{/ Device}Per Month
- 15 Min SLA response
- Proactive Monitoring
- Anti-Virus Management
- Patch Management
- Backup and Restores Management
- Remote Device Management
- Service Desk
- Remote Support
- Onsite Support
- 3rd Party Support
CONTACT

Core monitoring ensures the most important functions and areas of your IT system are running as expected. If an issue is detected or proactive maintenance and support are required to head off a problem before it impacts your business, you will be notified by Right Click of the required work to address the issue. Any support services will be billed at standard time and material rates.

Core+ monitoring ensures the most important functions and areas of your IT system are running as expected. Your users can also take advantage of unlimited 1sr line remote support and many other features in premium. if 2nd or 3rd line support is needed you will be notified by Right Click of the required work to address the issue.

Premium plan encompasses an all you can eat support service where Right Click assumes total responsibility for the outgoing health of your IT systems. Proactive maintenance, detected issues and all on-site support are addressed as part of the flat monthly fee and will not be charged to you. This truly aligns Right Click and your interests smoothly running IT system with no issues.

What Our Clients Say

“We have been working with Neil and all the team at Right Click for over 5 years now and have nothing but great things to say about the way they run the company and also personally how easy they are to work with. They help us with all our IT support & equipment set up and are always grateful of their sound advice. We rely on them a lot and have never been let down, which is very important to us given how demanding we can be! It is great to know we have them working with us.”